seminars

Retaining and gaining business from existing clients

The current economic climate is tough for most consultancies.
It’s a fact that there is much less new business around and it is now even more important to hold on to your existing clients, especially as they are being regularly sought after by more and more of your competitors.
Furthermore, for most consultancies the most profitable new business starts with getting more work from your existing clients.
So, how’s it done?
Gabriele Skelton is presenting a one-day masterclass on how to retain and develop business from existing clients. This has proved one of our most popular seminars over the past few years, so we've updated it to suit the current business climate, and to provide you with even more effective ideas, processes and pointers to help your business succeed, even in the most challenging economic environment.

The speaker

The seminar will be run by Simon Rhind-Tutt and Paul Tredwell from Relationship Audits and Management.
Their company, RAM, has a huge amount of experience in the design field and they work with many of the leading design and communications agencies in this country and across the world. They are the acknowledged design industry experts in the field of client retention and development within our industry. They interview thousands of clients every year and have an outstanding knowledge of what clients really want as well as knowing how this can be practically delivered.

Who should attend

+ Chairmen
+ Managing Directors
+ Board Directors responsible for client service and/or business development.

You will learn

+ Client trends and the implications for the design industry and your business.
+ How to change the culture of a consultancy or agency to be receptive to the real value of existing client retention and development.
+ The 10 fatal mistakes most commonly made.

You will come away with

+ Proven and practical methods for developing more business from existing clients.
+ How to write and prepare an existing client development program for your consultancy.

Duration

One full day

Just email julie and we'll do the rest.

Back to list of seminars